REFUND POLICY

Kerly Store — Refund Policy

Last updated: [Add Date]

1. Overview

At Kerly Store, your satisfaction matters to us. If you are not fully happy with your purchase, we offer a simple and fair refund process. Please read the details below to understand how refunds and returns work.

2. Eligibility for Returns

To qualify for a return, your item must:

  • Be unused and in its original condition

  • Include all original packaging, tags, and accessories

  • Be returned within 30 days of delivery (or your chosen timeframe)

Some items cannot be returned for hygiene or safety reasons, such as:

  • Skincare or beauty products that have been opened

  • Underwear or intimate wear

  • Final sale or clearance items
    (You can edit this list as needed.)

3. Non-Refundable Situations

Refunds will not be approved if:

  • The item shows signs of use or damage caused by the customer

  • The item is returned without original packaging or components

  • The return request is made after the return window

4. Process for Refunds

To start a return, please contact us at:
📧 [Your Customer Support Email]

Please include:

  • Your order number

  • The reason for the return

  • Photos of the item (if damaged or wrong item received)

Our team will review your request and provide return instructions.

5. Damaged, Defective, or Wrong Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Please notify us within 48 hours of delivery.
We will replace the item or issue a full refund at no extra cost.

6. Refund Method

Once your return is received and inspected, your refund will be issued to your original payment method.
Processing time:

  • 5–10 business days depending on your bank or payment provider.

Shipping fees are generally non-refundable unless Kerly Store made an error with your order.

7. Late or Missing Refunds

If you haven’t received your refund after the expected time:

  1. Check your bank account again

  2. Contact your bank or credit card company

  3. If you still need help, email us at [Your Support Email]

8. Exchanges

We offer exchanges for:

  • Wrong sizes

  • Wrong items

  • Defective items

If you want to exchange for a different size or color, contact our support team before sending your item.

9. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Wrong item sent

  • Damaged item

  • Product defect

10. Contact Us

For any questions or help with the refund process, you can reach us at:
📧 [Email Address]
📞 [Phone Number]
📍 [Business Address]